Terms and conditions
terms and conditions
This website is operated by gftd. jewelry. gftd. Jewelry is a Belgian brand of custom-made jewelry operated by Gifted VOF, a Belgian company with registration and VAT number BE0742.933.985 (RLE Antwerp, Hasselt Division), with registered office at Generaal Lemanstraat 57, 3500 Hasselt, Belgium. The terms ‘we’,‘us’ and ‘our’ , throughout the site, refer to gftd. jewelry.
We are dedicated to provide you with the best level of service possible.
Application of our terms and conditions
The content of our website
This site’s content, including text, logos, images, graphics, data, and software, are the exclusive property of gftd. Jewelry and is protected by all applicable laws. Photos and all other images may not be downloaded, reproduced, transmitted or printed for any commercial purposes. The compilation of all-content on this site is the exclusive property of gftd. Jewelry. You agree to not reproduce, copy, sell, resell or exploit any portion, use or acces of the service without explicit written permission from gftd. jewelry.
All photographs on this website are as representative of the item as possible, but colors, sizes and materials may look different in real life.
Once we have received your order you will receive an email confirming your purchase and an order number. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as proof of purchase for purposes of our warranty. gftd. jewelry retains ownership of goods until all goods are completely paid for by the customer.
We reserve the right to refuse services and sales to anyone for any reason at any time.
When we receive your order and payment, we start the processing and customization of your jewelry. Each gftd. jewel is assembled by hand in Belgium. Different models have different processing times. Processing times vary from 7 to 10 business days.
Orders that have not been paid within 10 days will be automatically cancelled.
Every gftd. jewel is custom made. Occasionally, we may have just sold an item that is needed to create the jewel which you ordered, and have not had time to take it off our site. We apologize for any disappointment, but we will reach you to see if you would like a substitution or just a cancellation. Additionally, we reserve the right to not fulfill any order of an item listed in error.
No cancellation right
Every gftd. jewel is made to orde and personalised, as it is created based on your choices and your story and is therefore unique. Please note that the 14-day cooling off period and right of cancellation under EU consumer law does NOT apply to goods made to order or clearly personalized and hence does not apply to your purchases with us. Each purchase is non-refundable.
If you are not satisfied with your jewel, if it is damaged or it if does not fit, please contact us immediately and at the latest within three days after receiving your jewel. We will then together with you examine whether and how we can help so that you are completely satisfied.
During the term of validity stated in the offer, the prices of the offered Products shall not be increased, except for price changes that reflect changes in VAT rates and costs of raw materials.
All sales prices mentioned on the site are in euro, include taxes but do not include shipping fees. The shipping costs are determined during the buying process and communicated to you, as they depend on the type of product, the total amount of purchased products and the shipping method of your choice.
The published price only refers to the written description of the products. The matching pictures are used purely as illustrations and can contain elements that are not part of the offered product and hence not included in the price. Prices are by piece of jewelry.
All prices are subject to printing and typographical errors. Gftd. jewelry does not accept any liability for printing and typographical errors. In the event of printing and typographical errors, we cannot be held to deliver a product in accordance with the incorrect price.
We accept the following payment methods: Creditcard, Visa, Maestro, Mastercard, Bancontact, KBC payment button, ING home'pay, Belfius direct net
Once your payment has been accepted, you will receive an order confirmation at the email address you provided. Our product prices include 21% VAT; shipping costs are not included. The price you pay is the price indicated on the website on the day your order is placed
It is important that you as a customer carefully check your goods when you receive your shipment in order to verify that the products are not damaged and are the products you ordered. Every visible damage and/or qualitative impairment of a product or other problems with for example the delivery has to be reported within 3 days from receiving the product at the following address: [email protected].
Please supply the order number and the reason for your complaint and we will get back to you shortly. Please make sure that the product is packaged in such a way that it cannot be damaged during transit. gftd. Jewelry has the right to replace defective goods with goods of the same model. If the item of your choice is no longer available, you will receive a full refund. In the case that a returned product has no errors or faults, gftd. Jewelry will send the product back to you.
All our products enjoy a two year warranty from the date of purchase. This warranty covers manufacturing defects on the jewel itself (including stones and locks).
In order to invoke our product warranty, you must be able to show a proof of purchase. You need to contact gftd. jewelry ([email protected]) specifying your name, address, order number and a detailed description of the issue and return the goods at your costs to gftd. Jewelry. If we agree that your product is covered by our warranty, we will repair your item or may elect to provide to replace it. Our warranty does not entitle you to receive a refund. Every default needs to be reported within a month of detection. After this term, every right for free repair or exchange will be voided.
Our warranty does not apply to defaults resulting from accidents, negligence, falls, abnormal or incorrect usage, use of the item for other purposes it is intended for, changes or modifications made to the item, hard-handed usage or bad maintenance. The warranty is non-transferable.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
– Failure caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
– Failure caused by unjustifiable repair or modification
– Failure Caused by fire or water, or a natural disaster such as for example an earthquake
– Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc.;)
– If the warranty is not submitted along with the jewel.
All gftd. orders are shipped with a tracking number. For our shipments we work with bpost, PostNL or DPD. You can also choose for local pick up at our atelier in Hasselt (Generaal Lemanstraat 57, 3500 Hasselt). The atelier can only be visited upon appointment.
We ship orders twice a week after payment is completed. Usually on Tuesday and Thursday, but this may change.
Our packages usually reach their destination 2-7 business days later depending on the destination. Delivery times may vary, keep this in mind if you are buying for a special occasion (e.g. birthdays, anniversaries, Mother’s Day, etc). Delivery times are estimated, we are not responsible for postal or holiday delays. Late delivery does not entitle you to a refund.
gftd. jewelry only assumes responsibility for the products while and as long as the item(s) is/are in its possession. Once we have handed the products over to the shipping carrier of choice, the delivery will be governed by applicable laws and by their terms and conditions which can be consulted at their websites. The risk of loss of the item passes to you as soon as we hand over your order to the carrier. We will not be held responsible for lost or delayed shipments after hand-over to the carrier. gftd. jewelry will not be held responsible or liable in any way for its choice of shipping carrier.